Privacy Policy – Freshova™
Freshova™ respects your privacy and is committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR).
1. Information We Collect
We may collect:
- Name
- Email address
- Phone number
- Billing and shipping address
- Payment details (processed securely via third-party providers)
- Website usage data (via cookies)
2. How We Use Your Information
We use your information to:
- Process and fulfil orders
- Provide customer support
- Improve our website and services
- Send marketing communications (only with your consent)
3. Legal Basis for Processing
We process data under the following lawful bases:
- Contractual necessity
- Legal obligation
- Legitimate interest
- Consent (for marketing)
4. Data Sharing
We do not sell your data.
We may share data with:
- Payment processors
- Shipping partners
- IT and hosting providers
All third parties comply with data protection regulations.
5. Data Retention
We retain personal data only as long as necessary to fulfil contractual and legal obligations.
6. Your Rights
Under UK GDPR, you have the right to:
- Access your data
- Rectify inaccuracies
- Request deletion
- Restrict processing
- Object to marketing
- Lodge a complaint with the Information Commissioner’s Office (ICO)
7. Cookies
Our website uses cookies to enhance user experience and analyse traffic. You may control cookie settings through your browser.
8. Contact
For data-related requests, contact:
contact@freshova.co.uk