Terms & Conditions – Freshova™

Last updated: August 2026

1. Introduction

These Terms & Conditions govern your use of the Freshova™ website and your purchase of products from us.

By using our website or placing an order, you agree to be bound by these Terms & Conditions. Please read them carefully before placing an order.

Freshova™ is the trading name of FRESHOVA LTD (Company No. 17062496), a UK-registered online footwear retailer offering premium handmade boots and shoes.

Business: FRESHOVA LTD
Trading name: Freshova™
Company Number: 17062496
Address: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Email: contact@freshova.co.uk
Phone: +44 7869 236741

These Terms apply primarily to consumer purchases made through the Freshova™ website.

Nothing in these Terms limits or excludes any consumer rights that cannot legally be limited or excluded.

2. Eligibility

You must be at least 18 years old to place an order through the Freshova™ website.

By placing an order, you confirm that:

  • You are legally capable of entering into a contract.
  • The information you provide is accurate and complete.
  • You are purchasing products for lawful purposes.
  • You will comply with these Terms & Conditions.

If you are purchasing on behalf of a business or organisation, additional terms may apply.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, colours, sizes and other information displayed on our website are accurate.

However:

  • Product images are provided for illustration and may vary slightly from the actual product.
  • Genuine leather is a natural material and may have variations in texture, grain, colour and appearance.
  • Minor variations do not necessarily indicate a defect.
  • Product availability may change without notice.
  • We reserve the right to discontinue products or make reasonable changes to product specifications where necessary.

We will not intentionally misrepresent the products we sell.

All products supplied to consumers will comply with applicable consumer protection laws, including requirements relating to description, quality and fitness for purpose.

4. Pricing

All prices displayed on the Freshova™ website are in British pounds sterling (GBP/£) unless otherwise stated.

Prices shown at checkout will include applicable taxes where required by law.

We reserve the right to change product prices before an order is placed.

A change in price will not affect an order that has already been accepted, except where an obvious pricing error has occurred.

International orders

Customers ordering from outside the United Kingdom may be responsible for customs duties, import taxes, handling charges or other charges imposed by the destination country.

Where applicable, such charges are the responsibility of the customer unless otherwise stated at checkout.

5. Orders

When you place an order through our website, you are making an offer to purchase the selected products.

After you place an order, we may send you an order acknowledgement confirming that we have received your order.

An order acknowledgement does not necessarily mean that your order has been accepted.

Your order will be accepted when we confirm that the products have been dispatched, unless we have expressly stated otherwise.

If we are unable to accept your order, we will inform you and refund any payment that has already been taken.

We may refuse or cancel an order where:

  • The product is unavailable.
  • There is an obvious pricing or product-description error.
  • We reasonably suspect fraudulent or unlawful activity.
  • We are unable to verify information necessary to fulfil the order.
  • Circumstances outside our reasonable control prevent us from fulfilling the order.

Where we cancel an order after payment has been taken, we will provide an appropriate refund.

6. Payment

Payment must be made using the payment methods available at checkout.

We may accept major debit and credit cards and other secure payment methods displayed on our website.

Payment information is processed through secure payment providers. Freshova™ does not intend to store complete payment card details on its own systems.

You confirm that you are authorised to use the payment method provided.

We reserve the right to carry out reasonable fraud and security checks before processing or dispatching an order.

7. Shipping and Delivery

We deliver to destinations made available at checkout.

Delivery options, estimated delivery times and applicable delivery charges will be displayed during the ordering process where available.

Delivery times are estimates and may vary depending on:

  • Destination;
  • Delivery method;
  • Product availability;
  • Courier services;
  • Customs procedures; and
  • Circumstances outside our reasonable control.

We will take reasonable steps to dispatch orders within the stated timeframe.

For UK consumer orders, goods will generally be delivered within 30 days unless a different delivery period has been agreed with you or another period is permitted by applicable law.

If an order is significantly delayed, please contact us so that we can investigate the matter and provide an appropriate solution.

Nothing in these Terms affects your statutory rights regarding delivery.

8. Risk and Ownership

Unless otherwise required by applicable law, the risk in the goods passes to you when you, or a person nominated by you, physically receives the goods.

Ownership of the goods passes to you when we have received full payment for the goods and the goods have been delivered to you.

Where applicable law provides a different rule, the applicable law will take precedence.

9. Cancellation and Your Right to Change Your Mind

For eligible UK online consumer purchases, you generally have the right to cancel your order within 14 days of receiving the goods, without giving a reason.

After telling us that you wish to cancel, you generally have a further 14 days to return the goods.

You may cancel by contacting us at:

Email: contact@freshova.co.uk

Please provide:

  • Your name;
  • Order number;
  • The product(s) you wish to cancel; and
  • Confirmation that you wish to cancel the order.

You may also use the cancellation form included at the end of these Terms, although you are not required to use that form if you clearly communicate your decision to cancel.

Handling products after delivery

You may handle the goods to the extent reasonably necessary to establish their nature, characteristics and functionality, in the same way you would reasonably be able to inspect them in a shop.

If goods have been handled beyond what is reasonably necessary and their value has been diminished, applicable law may permit a deduction from the refund.

Certain products may be excluded from cancellation rights where permitted by applicable law, including certain personalised or made-to-order goods.

10. Returns

Our Returns & Exchange Policy explains the return process in more detail.

To request a return, cancellation or exchange, contact:

contact@freshova.co.uk

Please do not send an item back without first contacting us and receiving the appropriate return instructions where these are required.

Returned products should generally:

  • Be in their original condition, subject to reasonable inspection and fitting;
  • Not have been worn beyond what is reasonably necessary to inspect or try them;
  • Be free from damage caused by unreasonable use;
  • Include the original packaging where reasonably possible; and
  • Be accompanied by proof of purchase.

Nothing in this section removes or restricts any statutory consumer rights.

11. Refunds

Where you are legally entitled to a refund, we will process it in accordance with applicable consumer protection law.

For eligible cancellations under the applicable UK distance-selling rules, refunds will generally be made within 14 days of the relevant statutory deadline, including the applicable refund of standard delivery charges.

Refunds will normally be made using the original payment method.

The time taken for a refund to appear in your account may depend on your bank or payment provider.

Where the customer selected a more expensive delivery option than our standard delivery option, we are generally only required to refund the cost of the standard delivery option where the law provides for a refund of delivery charges.

12. Exchanges

We may offer exchanges subject to product availability.

If you request an exchange and the replacement product is unavailable, we may offer a refund or another appropriate solution.

Exchange arrangements do not remove or replace any statutory rights you may have in relation to faulty, defective, incorrectly supplied or misdescribed goods.

13. Faulty, Damaged or Incorrect Products

If your product arrives:

  • Faulty;
  • Damaged;
  • Defective;
  • Incorrect; or
  • Not as described,

please contact Freshova™ as soon as reasonably possible with your order details and, where appropriate, photographs showing the issue.

We will assess the matter and provide an appropriate remedy in accordance with applicable consumer protection law.

Consumers have statutory rights concerning goods that are not as described, are not of satisfactory quality or are not fit for purpose. These rights cannot simply be excluded through these Terms.

Where the law requires us to provide a remedy, we will do so.

14. Return Shipping

For unwanted items cancelled under applicable consumer cancellation rights, the customer may be responsible for the direct cost of returning the goods where the law permits this and we have informed the customer of that responsibility.

Where a product is faulty, defective, damaged, incorrectly supplied or otherwise requires a remedy under applicable law, Freshova™ will provide an appropriate remedy and cover return delivery costs where required by law.

Returns must follow the return instructions provided by Freshova™.

15. International Orders

Freshova™ may accept orders from customers outside the United Kingdom.

International customers should be aware that:

  • Delivery times may vary by destination.
  • Customs clearance may cause delays.
  • Import duties, customs duties, taxes and other charges may apply.
  • The customer may be responsible for charges imposed by the destination country.
  • Consumer rights may vary depending on the country in which the customer is located and the applicable law.

Nothing in these Terms is intended to remove any mandatory consumer protection rights that apply to an international customer.

16. Website Use

You may use the Freshova™ website only for lawful purposes.

You must not:

  • Use the website for fraudulent or unlawful purposes;
  • Attempt to gain unauthorised access to our systems;
  • Introduce malicious software or harmful code;
  • Interfere with the operation or security of the website;
  • Copy or reproduce website content without permission; or
  • Use our website in a way that could damage Freshova™ or its reputation.

We may temporarily suspend access to parts of the website where reasonably necessary for maintenance, security or technical reasons.

17. Intellectual Property

Unless otherwise stated, the Freshova™ name, logo, branding, photographs, product descriptions, graphics, website design, text and other website content are owned by or licensed to Freshova™ or FRESHOVA LTD.

You may view and use the website for your personal and lawful shopping purposes.

You must not reproduce, distribute, modify, sell or commercially exploit Freshova™ content without our prior written permission, except where permitted by law.

18. Privacy and Data Protection

We collect and process personal information in accordance with our Privacy Policy.

Our Privacy Policy explains:

  • What personal information we collect;
  • How we use personal information;
  • Our lawful bases for processing;
  • How information may be shared;
  • Data retention;
  • Your data protection rights; and
  • How to contact us about privacy matters.

You can find our Privacy Policy on the Freshova™ website.

19. Website Availability and Accuracy

We aim to keep the Freshova™ website accurate, secure and available.

However, we do not guarantee that:

  • The website will always be available;
  • The website will always be error-free;
  • Website content will always be completely up to date; or
  • The website will be free from technical issues.

We may update, modify or temporarily suspend parts of the website where reasonably necessary.

This does not affect any rights you have regarding products you have purchased.

20. Limitation of Liability

Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited.

In particular, nothing in these Terms excludes or limits Freshova™’s responsibility for:

  • Death or personal injury caused by negligence where liability cannot legally be excluded;
  • Fraud or fraudulent misrepresentation;
  • Faulty or defective products;
  • Products that are not as described;
  • Breach of statutory consumer rights; or
  • Any other liability that cannot legally be excluded or limited.

Subject to applicable law, Freshova™ will not be responsible for losses that are not reasonably foreseeable or that do not arise directly from our breach of these Terms.

Nothing in this section is intended to reduce or remove your statutory rights as a consumer.

Consumer contracts must be fair and transparent, and terms attempting to exclude responsibility for faulty or misdescribed goods cannot be enforced.

21. Events Outside Our Reasonable Control

We will not be responsible for delays or failure to perform our obligations where the delay or failure is caused by circumstances outside our reasonable control.

This may include events such as:

  • Natural disasters;
  • Severe weather;
  • War or civil unrest;
  • Government action;
  • Industrial disputes;
  • Major transport disruption;
  • Courier or postal disruption;
  • Customs delays;
  • Serious technical failures; or
  • Other circumstances that could not reasonably have been prevented.

Where such circumstances occur, we will take reasonable steps to minimise the impact on customers.

This section does not remove any rights you may have to cancel an order or receive a refund where required by law.

22. Complaints

We aim to provide high-quality products and customer service.

If you have a complaint about a product, order, delivery or service, please contact us:

Email: contact@freshova.co.uk
Phone: +44 7869 236741

Please provide your order number and a clear description of the issue.

We will review your complaint and aim to respond within a reasonable timeframe.

Nothing in our complaints process prevents you from exercising any statutory rights available to you.

23. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our business, website, products or legal requirements.

The latest version will be published on the Freshova™ website.

Changes will not affect rights that have already arisen under an order that has already been accepted, unless required by law.

24. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be interpreted or modified to the extent necessary to make it lawful where possible.

The remaining provisions will continue to apply.

25. Entire Agreement

These Terms, together with any applicable policies referred to within them, form the agreement between you and Freshova™ concerning your use of the website and purchase of products.

Where there is a conflict between these Terms and a mandatory statutory consumer right, the statutory right will take precedence.

26. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales, subject to any mandatory consumer protection laws that apply to you.

If you are a consumer living outside England and Wales, you may also have rights under the mandatory laws of your country or region that cannot legally be excluded by these Terms.

Nothing in this section prevents you from relying on any mandatory consumer protection rights available to you.

27. Contact Freshova™

For questions regarding these Terms & Conditions, orders, returns or other customer enquiries, please contact us:

FRESHOVA LTD
Trading as: Freshova™
Company No.: 17062496
Address: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Email: contact@freshova.co.uk
Phone: +44 7869 236741

28. Cancellation Form

You may use the following form if you wish to cancel your order. You do not have to use this form provided that you clearly communicate your decision to cancel.

To:
FRESHOVA LTD trading as Freshova™
71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Email: contact@freshova.co.uk

I hereby give notice that I wish to cancel my contract for the following goods:

Order number: __________________________

Product(s): _____________________________

Date ordered: ___________________________

Date received: __________________________

Customer name: _________________________

Customer address: _______________________

Customer email: _________________________

Signature (only if this form is submitted on paper):

Date: __________________________________

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